CONTACT US
7:00am – 6:00pm (USET), Monday through Friday and 8:00am – 5:00pm (US ET), Saturday
Email us at izonbox4@gmail.com
SHIPPING
We ship from New York Monday – Friday. Please allow 1 business day processing time for regular orders. Large orders over 12 gifts are subject to additional fulfillment time, up to 3-4 business days. Alas, we currently only ship to addresses within the United States. We’ll be sure to make an announcement when we’re able to ship to our friends and loved ones outside the U.S.
Your shipping may take time to reach you depending on your location.
If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customers are responsible for full shipping rate for expedited options.
If you have questions, special handling instructions or a desired turnaround time for your gift box, just contact us and we’ll let you know how we can help. email izonbox4@gmail.com see if your question is covered in our FAQ section.
RETURNS
All sales are final once the gift box leaves the IZON box office . If a gift box has been returned to us for any reason, you will be notified by email. You may choose not to repurchase the perishable items, and we will reship the gift with only the hard goods. Perishable items not shipped will not be refunded. Perishable items include all food and beverages. As a policy, we do not reship returned perishable items nor do we restock them. If an item comes damaged within 2 days of you receiving the package, please email us with your order number and an image of the item. If you require assistance, contact us at izonbox4@gmail.com .
REFUNDS
All sales are final, NO REFUNDS !
Ordering and Shipping:
How will I know you received my order?
– When you place your order, we will send you a confirmation email with your order number and receipt.
Can I track my order?
– Yes! When your giftbox is out for shipment, we’ll send you a shipping confirmation email with a tracking link.
When will my order ship?
– Please allow 1 business day for fulfillment unless otherwise specified. If you have used our scheduled delivery feature, we’ll ship your gift box to ensure it arrives at its destination right on time.
When will my order be delivered?
– Your order will ship from our office in LIC , NY,. For orders placed with standard shipping, please allow 2-8 business days for your gift to arrive at its destination depending on delivery address. For details, please view the ground shipping service map below. In the event of bad weather, natural disasters, and other uncontrollable events that may affect shipping services, your shipment may be delayed. We do our very best to make sure your shipment delivers on time but once it leaves our office , the care of your package is in the hands of our shipping carrier. We’re not responsible for carrier delays, or lost or stolen items.
